FAQ's

PRODUCTION/SHIPPING

When will I get my hat?

SHIPPING/PRODUCTION TIMES:
UP TO 14 BUSINESS DAYS FOR SMALL ORDERS (1-12)
UP TO 21 BUSINESS DAYS FOR MEDIUM ORDERS (24-36)
21+ BUSINESS DAYS FOR ORDERS 50 OR MORE
ORDERS LARGER THAN 100 VARY DEPENDING ON OUR OPEN ORDERS AND WORKLOAD

How much is shipping?

DOMESTIC SHIPPING: WE HAVE FLAT RATE SHIPPING ON ALL DOMESTIC ORDERS.

FREE LOCAL PICKUP TO CUSTOMERS IN THE TRI-STATE AREA (Evansville IN, Owensboro KY)

FEES & PROOFS

FEES: We do not charge for the creation or manipulation of your artwork files for the engraving process. We appreciate you purchasing from us and will not charge for preparing your artwork for the laser.

ARTWORK: In order to make your order process as smooth as possible, we ask to have proper file formats to submit during your order or email after your order is placed to sales@webbdesignco.com

.SVG Files are preferred. Please make sure you convert your text/fonts to outlines. If we do not have the font on file, our software will convert it to the next closest font which may cause your logo to look different.

JPG files are perfectly fine as long as they are high quality and large format so that we can properly convert them.

.PDF files are also preferred but they need to be an actual .PDF and not a .JPG file saved as a .PDF.

PROOFS: We will send a digital proof only upon request. We only send a digital proof after your purchase is made. Depending on our current workload, a digital proof may not be sent until closer to production time. If you have a straight forward logo that is already setup just like the way you want the patch to look, you most likely do not need to request a proof. This speeds up the entire order process.

HAT CARE/CLEANING

We use 100% real top grain steer leather. Our patches are adhered and bonded to the hat instead of stitched. This can create some questions and confusions on how to best care for your hat. We'll answer them below.

Before diving in, if you wet leather and then dry it, it will lead to the patch shrinking and then drying out.

So what happens when leather gets wet? When leather gets wet, the oils in the leather bind to the water molecules. As the water dries and evaporates, it draws out the oils with it. The leather's loss of natural oils causes it to lose its supple quality and turn brittle. Keep in mind that genuine leather patches will absorb water, oil, and detergent differently. Over time, they will patina and take on a more weathered look. Avoid getting detergent on or scrubbing your leather patches. Color debossing may be susceptible to peeling off if there is too much abrasion, wetness or heat.

How do I clean my hat?

We do not recommend letting our leather patch hats soak. Soap, water, alcohol, and harsh chemical cleansers can weaken the bond between the patch and hat.

We suggest cleaning your hats naturally. Baking soda and vinegar is ideal for people with sensitive skin. This spot-cleaning method may require you to also hand wash your hat if you want to clean the entire cap.

Make a paste using four tablespoons of baking soda and ¼ cup of water and apply it to the stain using a soft-bristled toothbrush, rubbing in small circular motions.
Allow the hat to sit for up to an hour. Spray with distilled white vinegar and give the stain another short scrub.
Rinse clean in cold water. Pat dry with a towel and allow the hat to air dry completely.

We price our hats fair and affordable. If your hat becomes too weathered, just stop by this site again and purchase a new one.

***LIABILITY NOTICE*** We are not responsible for any mishandling of your hats during a cleaning process and these methods above are not 100% guaranteed to work. This is just our most gentle suggestion to clean your hat. Wear and tear on hats can vary drastically depending on how you wear it, treat it, the conditions of the environment, temperatures inside your vehicle if you leave it there, or outdoors. Our hats are not meant to be washed or submerged. We only suggest spot cleaning without the use of harsh chemicals to prevent discoloration or failure of the leather glue.

REFUNDS/RETURNS

Our exchange policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you an exchange. Since our products are made to order, we do not offer refunds. If you order has not gone into production yet, we can offer you a full refund.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We only replace items if they are defective or damaged within 30 days. You must send your unused hats back for us to replace or for re-application to the same hats unless the actual hat is damaged. At that point we will use a new hat.

To complete your exchange, we require photos of the defective or damaged hats.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@webbdesignco.com

Shipping returns

To return your product, please email us sales@webbdesignco.com for shipping instructions.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

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